FAQs

Here is the rewritten FAQ specifically tailored for your artisan home lighting collection.

Frequently Asked Questions (FAQs)

Where is MJ DOTZ located?
- We are a premium home decor brand based in Faisalabad, Pakistan, delivering our handcrafted lighting nationwide.
What materials are used for the lamps?
- Our lamps are crafted from high-quality, modern laser-cut wood, featuring intricate designs such as Mandala, Hexagonal, and Lattice patterns.
Does the lamp come with a bulb?
- We ensure our lamps are ready to glow; please check the specific product description for bulb inclusion and wattage recommendations.

How long will it take to receive my order?
- Orders within Faisalabad usually arrive in 1–2 days. For other cities like Lahore, Karachi, and Islamabad, it typically takes 3–5 working days.
What are the shipping charges?
- Standard shipping is Rs. 100. However, we offer FREE Shipping on all orders above Rs. 3,000!

Do you offer Cash on Delivery (COD)?
- Yes, we offer COD across Pakistan. You can also pay via Bank Transfer for faster processing.
Can I open the parcel before paying the rider?
- Per courier company policies in Pakistan, riders are not allowed to open sealed parcels before payment. However, we offer a 7-day checking warranty for your peace of mind.

What if the lamp arrives broken?
- While we use premium packaging to protect the wood and delicate cutouts, accidents can happen. If your lamp is damaged during shipping, please WhatsApp a photo to us within 24 hours, and we will send a replacement at no extra cost.
Can I return the lamp if it doesn't fit my room's style?
- We want you to love your decor! Returns are accepted if the item is in its original, unused condition within 7 days. Please note that return shipping costs are the responsibility of the customer.