Refund policy

Return and Refund Policy

Note: For fragrances, the industry standard is to only allow returns if the item is damaged or incorrect, as opened bottles cannot be resold for hygiene reasons.

Last Updated: April 2026

Thank you for shopping at MJDotz. Due to the personal nature of fragrances and itars, we maintain the following policy:

• Returns: We only accept returns for items that are damaged during transit or if you received the wrong product.

• Condition: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging with the seal intact.

• Timeframe: You must notify us of any issues within 48 hours of delivery.

• Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed via [Bank Transfer/EasyPaisa/JazzCash] within 7 business days.

• Non-Returnable Items: Opened bottles, testers, or products purchased during a "Clearance Sale" are not eligible for return.